SUSTAINABLE TOURISM

Instructor: Janet Kimeto Email: janetkimeto@kabianga.ac.ke Telephone: 0723452068 Welcome Remark Hello Class, Following the interruption of our study of BTM 406R: Sustainable Tourism due to Covid-19 p…

SERVICE QUALITY MANAGEMENT

Managing Relationship & Building Loyalty Objectives By the of this topic, you should be able to 1. Identify ways of targeting the right customers for tourism establishments 2. Explain the importa…